Privacy - Techlite Insulation and Acoustics

Privacy Policy

Physical Location and Mailing Address:
2122 W. 5th Place
Tempe, AZ 85281

This privacy policy discloses the privacy practices for techlite.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (800) 922-5252 or via email using our online form.

Registration
In order to use this website, a user may first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Some of our business partners or third-party websites may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Sharing
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
And/or:
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
And/or:
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Order
The minimum order is one case unless otherwise stated. Product prices and designs are subject to change without notice. All online orders are processed using a secure connection.

Payment Terms
Prepayment via Visa, MasterCard or AMEX are accepted by our accounting team via Authorize.net payment platform.
NET 30 day terms available OAC. Email your Trade References and purchase order to INFO@TECHLITE.COM along with your company profile.

Orders shipping to the following States require a Tax Exempt Certificate, Current Resale Certificate or are otherwise subject to the appropriate taxes; Arizona, California, Washington.

Shipping Policy
Orders are shipped via United Parcel Service (UPS) within 15 days after receipt of order and successful credit processing. Customers will be charged freight according to product weight from origination zip-code to destination zip-code based on Carrier’s current rates for the service type chosen. UPS is used unless otherwise requested and freight charges will be added to your order accordingly. Should you prefer to use another carrier or want to use your own UPS Account Number, please list it in the comments box on your order. Techlite is not responsible for rate changes by the carrier.

Conditions
The user shall be responsible for determining suitability of the product for his intended use, and user assumes all responsibility for an injury, loss or damage, direct or consequential, arising out of misuse. Techlite products are carefully inspected before shipment. As it is impossible to detect all imperfections, our policy is to replace such goods as proved defective. Techlite warrants that the product is free of defect in material and workmanship and their only obligation shall be to replace such quantity of the product that the user proves to be defective; and they shall not be liable for any damages including consequential and special damages. No other warranties, expressed or implied, are given. All Technical Information and statements contained herein are based on laboratory tests we believe to be reliable, but the accuracy or completeness is not guaranteed under all circumstances.

Claims
All Claims of shortage or erroneous charges must be presented in writing within 10 (ten) days after receipt of shipment. All claims of defect and/or adjustments must be presented in writing to Techlite Insulation within 90 days of the date of shipment. Return Material Authorization (RMA) must be requested and approved prior to returning any item otherwise the package will be refused at our dock. Restock fees will apply and are determined at receipt inspection based on the condition of the product and how much repackaging is necessary to return the product to a sellable condition.

Custom and Non-Standard Products
Orders are NCNR after customer has signed-off on the proof. Lead-Times may vary but generally a custom product can be built within 15 days. Minimums and set-up fees may apply. The quantity shipped may vary 10% (+/-) on all custom orders. Contact us for a custom quote on high volume or specialty purchases by emailing us at INFO@TECHLITE.COM

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